Refund policy

We want you and your pet to be happy 🐾 If something doesn’t work out, here are the options:

Eligibility for Return

• You may request a return within 30 days of receiving the product.

• Items must be unused, in original packaging, and in resellable condition.

Refunds

• Once your return is received and inspected, we will notify you by email.

• Refund will be processed to your original payment method within 5–7 business days.

• Shipping fees are non-refundable.

Exchanges

• If you received a defective or wrong item, we’ll send a replacement free of charge.

Return Shipping

• USA, Canada, UK, Australia → customer pays return shipping.

• Colombia → returns via local carrier; in case of defective product, we cover return cost.

Non-Returnable Items

• Opened pet food, hygiene products, or gift cards.

How to Start a Return

• Contact us via info.justpets@gmail.com or through our Contact Page with your order number.